What is the difference between Elixent Digital and Synhex Solutions?
Elixent Digital specializes in Shopware development and e-commerce solutions for the EU/DACH region. Synhex Solutions handles custom web applications, mobile apps (Android/iOS), and backend API development. As Technical Director of both, I work directly on architecture and complex implementations alongside specialist teams who provide additional capacity and coverage.
What services do you provide?
Through Elixent Digital: custom Shopware 6 plugins, complex integrations (ERP, PIM, payment systems), Shopware 5 to 6 migrations, and performance optimization. Through Synhex Solutions: custom web applications, native mobile apps (Android/iOS), and backend API development. I personally work on architecture and complex implementations, with teams handling parallel development, testing, and deployment.
What is your role in these companies?
I'm the Technical Director and actively work on development. You work directly with me on requirements, architecture, and complex implementations. My teams provide additional development capacity, handle testing and deployment, and ensure consistent support. This structure gives you my personal expertise and attention with the reliability of an established business.
What is the typical project timeline?
Project timelines vary based on complexity. A custom Shopware plugin typically takes 2-6 weeks, complex integrations 4-12 weeks, and full platform migrations 8-16 weeks. Mobile apps range from 8-20 weeks depending on features. I provide detailed timeline estimates after reviewing your specific requirements during the initial consultation.
How do you handle pricing and contracts?
I personally review your requirements and provide a detailed proposal with clear pricing. We offer fixed-price contracts for well-defined projects and flexible retainer arrangements for ongoing development. All contracts include transparent milestone-based billing, and you'll work directly with me throughout the project with regular progress updates.
Do you provide support and maintenance after launch?
Yes. We provide ongoing support and maintenance plans covering bug fixes, security updates, performance monitoring, and feature enhancements. I remain directly involved in technical consulting and handling complex issues as your business grows, ensuring the same quality you experienced during development.
How do you keep me updated during the project?
Communication is structured around your preferences and project needs. I provide regular progress updates via email, Slack, or scheduled video calls. For most projects, you'll receive weekly status reports with completed milestones, upcoming work, and any decisions needed. Complex implementations include demo sessions where I walk you through the work completed. I maintain transparency throughout the process so you're never left wondering about project status.
Can you help migrate my existing e-commerce platform to Shopware?
Yes, platform migrations are a core expertise at Elixent Digital. We've successfully migrated stores from Magento, WooCommerce, Shopify, and custom platforms to Shopware 6. The process includes comprehensive data migration (products, customers, orders, categories), preserving SEO rankings through proper URL redirects, and ensuring zero data loss. We plan migrations to minimize downtime, often going live during off-peak hours. Check out our case studies for examples of successful migrations that maintained business continuity.
Do you offer free initial consultations?
Yes, I offer a free initial consultation (typically 30-45 minutes) to understand your project requirements, discuss your goals, and determine if we're a good fit. During this call, I'll provide preliminary insights on technical approach, rough timeline estimates, and answer your questions. There's no obligation to proceed, and I'm happy to point you in the right direction even if we don't work together. Contact me to schedule a discovery call.
What happens if I need urgent fixes or support?
For active projects, I'm available for urgent issues during business hours with response times typically under 2 hours for critical problems. Clients on maintenance retainers receive priority support with guaranteed response times based on severity levels (critical issues within 1 hour, high priority within 4 hours, standard requests within 24 hours). Emergency support outside business hours can be arranged for production-critical issues. I maintain clear communication channels and escalation procedures to ensure urgent matters get immediate attention.
Do you work with international clients and different timezones?
Absolutely. I work with clients across Europe, North America, and Asia, with experience managing timezone differences effectively. I'm flexible with meeting schedules and typically find overlapping hours that work for regular check-ins. Asynchronous communication (email, project management tools, recorded demos) ensures progress continues smoothly regardless of timezone. Most international clients find the workflow seamless, and I've successfully delivered projects for companies in Germany, UK, USA, Canada, and the Middle East.
How do I get started working with you?
Getting started is straightforward. First, reach out via the contact form or email with a brief description of your project. I'll respond within 24 hours to schedule a free discovery call where we'll discuss your requirements in detail. After our conversation, I'll provide a detailed proposal outlining scope, timeline, and pricing. Once you approve, we'll sign a contract and kick off the project with a planning session. From initial contact to project start typically takes 1-2 weeks, though I can accommodate urgent timelines when needed.