The Challenge

An industrial machinery dealer needed to transform their traditional paper-based tender process into a digital solution that could handle high-value equipment procurement while maintaining the formal bidding structure their enterprise customers expected.

Critical Pain Points

  • Paper-based tender processes taking 6+ weeks per procurement cycle
  • Manual tracking of bid statuses across multiple stakeholders
  • No centralized system for managing multi-level approval workflows
  • Enterprise customers demanding digital self-service capabilities
  • Complex pricing negotiations requiring formal documentation trails

The existing process was unsustainable for scaling their enterprise customer base while maintaining the formal procurement standards required in industrial B2B transactions.

The Solution

Built a comprehensive tender management system that transforms Shopware into a B2B procurement platform.

Digital Tender Workflow

Status-driven workflow (Submitted, Under Review, Approval Pending, Approved, Order Placed) with automated notifications at each stage.

Customer Tender Dashboard

Self-service portal where customers can submit tenders, track status, and place bulk orders for multiple approved bids simultaneously.

Multi-level Approval System

Configurable routing rules that automatically escalate tenders based on value thresholds and product categories.

Admin Management Dashboard

Vue.js powered admin interface for managing all tenders, approvals, and customer communications from a single location.

Results & Business Impact

50% Faster Procurement Cycles

Reduced tender cycle time from 6 weeks to 3 weeks through digital workflow automation and real-time status tracking.

24+ Enterprise Customers Onboarded

Successfully migrated existing enterprise customers to the digital platform with full adoption of the self-service tender system.

Eliminated Manual Processing

Automated status updates, notifications, and approval routing replaced manual email chains and spreadsheet tracking.

Improved Audit Compliance

Complete digital paper trail for all tender activities, meeting enterprise procurement documentation requirements.

Technologies Used

Shopware 6PHP 8SymfonyVue.jsMySQLCustom EntitiesB2B Platform

Project Details

Industry
Industrial Machinery
Location
Germany
Project Type
B2B Platform
Duration
4 months

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