The Challenge

An industrial parts distributor was drowning in manual quote requests via email and phone, with no standardized process for handling complex B2B procurement requirements.

Critical Pain Points

  • Email-based quote requests with inconsistent information and missing details
  • No self-service capability for customers to check product availability or request quotes
  • Manual data entry for custom parts not in the standard catalog
  • No integration with existing ERP/CRM systems for quote tracking
  • International customers requiring multi-language support

The manual process was limiting growth and frustrating both customers and internal teams who spent hours on routine quote administration.

The Solution

Built a comprehensive RFQ platform that enables 24/7 self-service quote requests with full ERP integration.

Multi-Item Quote Builder

Customers can build quotes with product search, manual entries for custom parts, per-item condition and urgency levels, and drag-and-drop file uploads.

Custom B2B Theme

Extended product displays showing lifecycle status, commodity codes, export regulations, and environmental metrics relevant to industrial buyers.

RESTful API Integration

OAuth2 authenticated API endpoints enabling seamless ERP/CRM integration for quote synchronization and customer data management.

Multi-Language Support

Full German and English localization including product data, UI elements, emails, and documentation.

Results & Business Impact

Transformed Manual to Digital

Converted email-based procurement into 24/7 self-service quote requests with standardized data collection.

Reduced Quote Processing Time

Automated data validation and ERP sync eliminated manual entry and reduced quote turnaround significantly.

Improved Customer Experience

Customers can now track quote status, add items, and communicate through a dedicated portal.

Enabled International Expansion

Multi-language support opened new market opportunities in German-speaking and English-speaking regions.

Technologies Used

Shopware 6.7.xPHP 8SymfonyBootstrap 5TwigSCSSMySQLREST APIOAuth2

Project Details

Industry
Industrial Parts
Location
Germany
Project Type
B2B Platform
Duration
5 months

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